Freeze a customer subscription
Temporarily pause a customer's subscription and reactivate it later from their profile.
August 23, 2026
This article covers freezing a customer's subscription temporarily, and reactivating it later, from their customer profile.
Steps
- 1From "إدارة العملاء (CRM)", click "ملف العميل" (Customer profile) for the target customer.
- 2Switch to the "الاشتراكات" (Subscriptions) tab in the popup.
- 3On the active subscription card, click "❄️ تجميد الاشتراك" (Freeze subscription).
- 4To reactivate later, open the same card (now showing a frozen status) and click "▶ تفعيل الاشتراك" (Activate subscription).
Freezing is immediate with no confirmation dialog or date range — the subscription's status changes as soon as you click, and the "❄️ تجميدات" (freeze count) shown on the card increases.
How to verify
Confirm the subscription's status on the card has changed, and the action button switched from Freeze to Activate (or vice versa).
Common errors
Problem
The freeze button doesn't appear on a particular subscription card.
Solution
"❄️ تجميد الاشتراك" only appears for active or already-frozen subscriptions — it doesn't show for expired or cancelled ones.
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